Frequently Asked Questions.
Yes, all our newborn skincare products are specially formulated for babies from birth onwards. They are hypoallergenic, dermatologically -tested, and free from harsh chemicals, parabens, sulfates, and artificial fragrances. We recommend patch testing any new product on a small area of skin first.
Newborns only need baths 2-3 times per week unless there’s a diaper blowout. Use our gentle baby wash sparingly, and apply moisturizer daily to prevent dry skin. Always consult your pediatrician for personalized advice.
Discontinue use immediately and gently cleanse the area with warm water. Contact your pediatrician if the reaction persists or worsens. Keep the product packaging for reference. We offer full refunds for products that cause reactions.
Standard shipping takes 3-5 business days, while express shipping delivers in 1-2 business days. We understand parents need products quickly, so we process orders within 24 hours on business days.
We offer a 30-day satisfaction guarantee. If you’re not completely satisfied, return the product (even if used) for a full refund. Baby’s safety and your peace of mind are our top priorities.
Winter requires richer moisturizers and more frequent application due to dry air. Summer needs lighter formulas and sun protection. Our seasonal care guides provide detailed recommendations for year-round skin health.
