At Cutestory, your happiness matters. If something isn’t right, we’re here to help.
Order Cancellation:
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Orders can be cancelled within 24 hours of purchase (before dispatch).
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Once shipped, orders cannot be cancelled.
Returns & Exchanges:
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Products can be returned or exchanged within 7 days of delivery, provided they are unused, unworn, and in original condition with tags/packaging intact.
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Certain items (like personalized, hygiene-based, or sale products) are non-returnable.
How to Initiate a Return:
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Mail us at cutestoryonline@gmail.com with your order ID and reason for return.
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Our team will guide you through the return process.
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Refunds will be processed within 7–10 working days after the returned item passes quality check.
Refunds:
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Refunds are made to the original payment method.
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Shipping charges (if any) are non-refundable.
Damaged/Wrong Product:
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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a free replacement or full refund.
